In the app's settings in Salla: App Store → My Apps → Wanees → Settings. One person per line: name | WhatsApp number | role, like “Sara | 0551234567 | Customer care”. Up to 5 people.

Any way you like: 0551234567, 551234567, +966551234567 or in Arabic digits; they're converted to the international form. For numbers outside Saudi Arabia, include the country code.

If you set working hours, shoppers see “We'll reply during working hours” instead of “Online now”, or the button hides if you choose. Hours are Riyadh time and can run past midnight.

A ready message the shopper sends in one tap, and can edit first. On a product page it carries the product's name and link; elsewhere it's your general message. You write both in the settings, or keep the defaults.

No. The chat happens in WhatsApp, directly between you and the shopper. We only record that a chat started: with which team member, from which page and about which product, with nothing about the shopper.

From the Salla App Store: billing, the free trial and cancelling all go through Salla.